Click here to sign up. Download Free PDF. Nigar S. A short summary of this paper. No part of this publication may be reproduced in any form without the permission of the publishers. It is natural, renewable and recyclable. The logging and manufacturing processes conform to the environmental regulations of the country of origin. Introduction Who is this book for? This book has been written for anyone working, or planning to work, in the leisure, travel and tourism industry, and who wants to develop their vocabulary for this line of work.
The various exercises throughout the book focus on the key vocabulary that you would expect to understand and use on a day-to-day basis. How should you use the book? When you use this book, you should not go through the exercises mechanically. It is better to choose areas that you are unfamiliar with, or areas that you feel are of specific interest or importance to yourself. The exercises are accompanied by a full answer key at the back of the book.
This key also gives you lots of other information that might be useful to you, as well as providing other words opposites, alternative words, etc that are not covered in the exercises themselves. There are also some tasks that will give you the opportunity to practise using the vocabulary in context. It is important to record new words and expressions that you learn. Try to develop your own personal vocabulary 'bank' in a notebook or file.
Review the words and expressions on a regular basis so that they become an active part of your vocabulary. The following books were consulted during the writing of this book, and you might find them useful if you want to find out more about leisure, travel and tourism.
Contents Page: Title: Page: Title: 1. Abbreviations 1: International Nationalities organisations Abbreviations 2 On the water 5. Abbreviations 3: Holiday brochure Positive or negative? Common 6. Accommodation types and tariffs adjectives 8. Airline terminology Prepositions At the airport Restaurants and bars At the hotel Services, amenities and attractions Basic foods Travel equipment British and American English Travel health and safety Currencies Two-word expressions 1: A - Z Documents and paperwork Two-word expressions 2 Employment Types of holiday Environmental and conservation Types of tourism issues What has gone wrong?
Holiday Food issues mishaps and disasters Geography and geographical What is their job 1? What is their job 2? Holiday activities and equipment Where are they 1? Idioms 1 Where are they 2? Idioms 2 Answers In the air For reference see Dictionary of Leisure, Travel and Tourism Abbreviations 1 International organisations How many of the international organisations below do you recognise? Complete the crossword on the next page with the words that are missing from these organisations.
To help you, the abbreviation of each one appears before its full form. Abbreviations 1 cont. Abbreviations 2 Complete sentences 1 - 35 with appropriate abbreviations from the box.
The answer key at the back of the book will tell you what each abbreviation stands for. A hotel representative will meet you at the airport when you arrive. Are you sure you have the correct flight details there? I'm afraid the flight has been delayed. The room was large and comfortable, and the breakfast was excellent.
The tour operator isn't very well known. Abbreviations 2 cont. I need to get some cash. Abbreviations 3 Holiday brochure Look at this very confusing extract from a holiday brochure, and decide what the abbreviations in bold mean or stand for. Other information All our apts have 2 bedrooms, living room with TV and IDD telephone, small k, large b with wc, and a priv garden or terrace.
The resort is in an excellent locn nr the beach 5 mins walk. The airport at Camaguey is an est two hrs away by bus. Accommodation is on 3 floors. Please specify GF, 1F or 2F when booking although unfortunately we cannot guarantee to provide your choice of room.
Also note that there is a min stay period of 7 nts. We must receive bkgs at least two weeks before you wish to leave in order to arrange visas. We accept payment by cash, credit or debit card, or chq. All flts are with King Air and dep twice wkly on Sat at 8. The resort is closed Apr - Jul. We also support FOC to promote a better environment. We can arrange insurance, foreign currency and TC at very reasonable rates. Accommodation types and tariffs Exercise 1 Complete paragraphs 1 - 12 with the most appropriate word or expression from the box.
It's on the fourth floor. It has two twin rooms, a living room with a Murphy, a small kitchen, a wonderful bathroom with a spa bath, and a small balcony overlooking the swimming pool. Join us for delicious home cooking, traditional comfort and a real Welsh welcome! Not only is it set in the former Chingwall prison, with single, twin and double accommodation in the old cells, but all the fascinating artwork has been done by prisoners in real prisons around the country.
Outstanding levels of comfort and service are guaranteed. Situated on the A between Bunnyhutch and Birdiebath, we offer a choice of comfortable rooms, including three large family rooms, two restaurants and a bar. Ample, secure parking is also provided. No restaurants, no bars, no pools or tennis courts, just simple, comfortable rooms. The warden is really friendly, too.
Accommodation is in small studio rooms which come with all the necessities for the busy business person. These include complete telephone and Internet facilities, mobile charge points, tea and coffee making facilities and fully soundproofed rooms for a good night's rest.
Normal hotel services are provided, but this type of accommodation generally offers more space and flexibility than a standard hotel. All rooms are beautifully appointed with king size beds, full bar facilities and stunning views over the river and surrounding desert. Each room even has its own butler, who will take care of your every need. The advantage of these, of course, is that they are cheap. On the other hand, they are not always comfortable, and can often be in noisy or busy surroundings.
They also try to put as many guests as possible into one room: triple rooms with space-saving sofa beds, rollaways and Z-beds are common. Exercise 2 Look at the descriptions of different accommodation types in exercise 1, and find words which mean: 1. A double bed which is longer and wider than usual. A series of hotel rooms bedroom, living room, etc with connecting doors. Two beds, one on top of the other. A hotel room with two small beds to accommodate two people.
A hotel room with one small bed to accommodate one person. A bed that can be used as a sofa during the day. A bed that folds into a cupboard or the wall during the day. A hotel room with one large bed.
A large room with several beds. A hotel room with its own bathroom attached. A small room containing a bed that converts to a sofa during the day. A hotel room with one large bed and two small beds to accommodate four people. Match the names of the tariffs in the first box with their description in the second box. In most cases, more than one tariff can be used for each description.
Modified American Plan A. You pay for the room only. You pay for the room and breakfast C. You pay for the room and two meals breakfast and, usually, dinner D. You pay for the room and three meals. You pay for the room, all meals and snacks, and drinks. Airline terminology How much do you know about airline terminology? Complete the crossword on the next page with the words that are missing from these sentences.
When you book a flight, you are given a special passenger number which is entered into the airline's computer system. On the way it landed in Damascus, but we didn't have to change planes.
A stage of a journey. This happens when they think there might be 23 down passengers, and may result in 7 across. At the airport Complete each sentence with an appropriate word, and write the words in the grid on the next page. If you do this correctly, you will reveal something in the shaded vertical strip that international passengers have to go through when they arrive in a country.
The first and last letters of each word are already in the grid. This is to ensure the safety of the aircraft and the other passengers. Airlines have specially set times for taking off from an airport. Would all passengers please proceed to …….
At the hotel Complete the sentences with words or expressions from the box. You do not need to use all the words in the box. In some cases, more than one answer may be possible. Also see: Accommodation types and tariffs page 6 and What is their Job 2? Basic foods Match the letters in column A with those in column B to make the names of basic foods. The first one in the first section has been done as an example.
Basic foods cont. Sentences 1 - 12 below all have words which are specific to British-English in bold. Replace them with American-English words, which you will find by reading from left to right and from right to left in the box below. These words are not in the same order as those in the sentences. The guest in room is really angry. The tour group want to go to the cinema to see a film. The guest told the hotel porter to put his suitcase anywhere.
Could you call me a taxi? After eating so many sweets, biscuits and crisps, the children felt ill. To get from the ground floor to the first floor, it's probably quicker to use the stairs than take the lift. We really enjoyed our holiday in Florida this autumn. I looked for a chemist, but was only able to find a shop selling trousers. Passenger on bus: "City centre, please". Driver: "Single 2 words or return 2 words?
The driver got into his car, turned left at the crossroads, went straight over at the roundabout 2 words , waited a few moments for the traffic lights to change, and then went over the flyover. Unfortunately, before he got to the motorway, he had a puncture. After fixing it, he had to take a diversion, and then he ran out of petrol.
Work on the new underground station is causing an obstruction on the pavement. To avoid it, cross the road using the subway. Currencies Exercise 1 Look at the national currency codes in the left-hand column of the table below, and complete the other columns with the name of the currency and the name of the country or territory it is used in. Choose your answers from the two boxes. The first one has been done for you. Note that some standard currency names e.
Exercise 2 Rearrange the letters in bold on the left to make the names of the countries where you would spend the currencies on the right. The first one has been done as an example.
You will find these by reading from left to right and from right to left, following the directions of the arrows. Documents and paperwork Complete the sentences with words or expressions from the box. Your flight to Tokyo has a hour layover in Moscow.
Ladies and gentlemen, we will shortly be arriving in Athens. Do you think you can remember that? This shows that you have booked and paid for your room, and also shows that breakfast is included in the price. If an airline passenger decides to change her flight times or another aspect of her flight, it is not always necessary to give her a new ticket. Employment Use the words and expressions in the box to complete the text.
It pays generous 3. The resort is an 8. It will employ staff from other countries provided they have a valid The resort has both Everyone receives a These are usually The resort also has a number of It likes all its staff to be All staff members Most of the work in the resort is For most Animators and other entertainment staff work on a Everybody has twenty minutes of If anybody is asked to work more than the hours they are contracted to work, they receive We're a little If you would like a job, fill in this Do you have any Environmental issues Exercise 1 Fill in the gaps in this essay with appropriate words or expressions from the box.
Land 3. Cars, aircraft, hotels, restaurants and resorts, etc, cause 9. At the same time, dumped rubbish and other What were once areas of All over the world, concerted efforts are being made to prevent tourism having a major negative impact on the world's In many countries, for example, an environmental The EU have designated some areas as The EU has also created the Environmental issues cont.
Meanwhile, the WTTC runs the Is this enough? Environmental support groups such as Exercise 2 Choose the correct word in bold to complete these sentences. Food issues Complete the paragraphs with appropriate words from the box. Good restaurants and hotels will often send their kitchen staff on an HACCP course to learn how to handle food.
Food issues cont. How many other words do you know that are connected with food and cooking? Exercise 2 The following sentences all talk about food that cannot or should not be eaten. Rearrange the letters in bold to make appropriate words and expressions. When the foods taken from the restaurant kitchen were examined in a laboratory, they were discovered to be tnotcmdiaaen with ribceaat such as Bacillus cereus, Clostridium botulinum, Escherichia coli and alamoSllne spp, all of which can cause dofo pignosoin.
Don't serve this bread to anyone: it's well past its sue-yb etda of 2 July. It will either be lates, or it will have dumol growing on it. The shop was taken for court for selling food that was almost a week past its lels-yb etad of 14 November. This milk tastes really usro. It's nego fof. We can't serve this meat in our restaurant. It's totrne! There are even maggots in it! This butter smells cridan.
Throw it in the bin. This chicken has been okdeunrcoed. It looks all right on the outside, but its still pink on the inside. Geography A. Put the words in each group in order according to their size the smallest first, the largest last. In each list there is one word that does not belong with the others.
Put the words and expressions in the box into their correct category in the table below and on the next page. Some can be included in more than one category.
Geography cont. Now look at this report of a journey and fill in the gaps with one of the words or expressions from Tasks A and B. You may need to change some of the word forms. We began our journey in the country's 1. It is not a pretty place: heavily 3. As soon as we got into the countryside, things improved considerably.
The climate is hot and dry and it is difficult to grow anything, but thanks to 6. We saw few people, however, as many have moved to the towns and cities to look for more profitable work.
It is largely due to this rural Further south, and we entererd the Holguin The land here drops sharply to the sea and the slow-moving waters of the Rio Cauto give way to At this point, the road we were travelling along became a And then suddenly we turned a corner and the Pacific Our destination was the town of Santiago de Gibara, built on a The countryside here undulates gently, with low The open That night I lay in my cheap hotel, listening to the Holiday activities and equipment Exercise 1 Look at the list of holiday activities in the box, then look at the descriptions of equipment, etc, that are needed for some of them.
Direct Link. Alternative link. Buy from Amazon. Describe an article on health you read in a magazine or on the internet May 11, Describe a perfect job you would like to have in the future May 11, Your company has just been Amazoned. What has happened to it? Someone tells you that your company has a sticky site. What do they mean? Someone accuses your company of phishing. What do they think you have done? A customer says you have a cobweb site that looks like an angry fruit salad.
How would you feel about this? Your company website has a lot of spider food. From a business point of view, why might this be an advantage to you? Are you buzzword compliant? Welcome to Wy-T Computers. Have you got an appointment? Take a seat and I'll call up to her office. Would you like a coffee while you wait?
Good morning. My name is Angela Ranscombe, and I am responsible for my company's productive use of its workforce 3. I'm Hilary Hannah. I type letters, file documents, arrange meetings and so on, for the various people in my office.
My name's Sue Smith. I do a lot of small jobs in and around the office. If you want some filing done, some mail posted, or if you just want a cup of tea, I'm the one to ask! My name's Adam Dent. I help customers who are having problems with our products. I spend most of my day on the phone. I'm Anne Langsdale, and I've been appointed by the shareholders to help run the company. Hello there. Don Brown. Nice to meet you. I make sure that the company is being run efficiently and effectively.
My name's Liz Hamley, and I suppose I'm the big cheese around here. Basically I'm the most important director in charge of the company. I'm Judy Briers. I work directly for Liz Hamley, and for her alone. I perform various secretarial and administrative duties for her. I'm Laurence Woodham. I'm a senior employee here, with director status and administrative and legal authority. This is a legal requirement for all limited companies in the UK. I'm Peter Feltham, and I preside over the company's board meetings.
And I'm Helen Brown. I attend board meetings, but only to listen and give advice. I cannot usually make decisions on behalf of the company. Hi there. My name's Mark Searle, and I supervise the production process. And I'm Bob Wheatley. I help Mark Searle. My name's Ryan Briggs. I'm responsible for developing our employees' potential through courses and other staff development programmes. I'm Edward Saville. I control the company finances. Can't stop to talk: I need to get these tax forms completed.
I'm Don Prescott. I've been hired by the company's head office to check Mr Saville's figures. We're not sure that everything adds up. My name's Mary Myers. I actually work in the company's other office in Birmingham, and am responsible for the company's operations there.
I'm Sarah Keats. I'm responsible for planning and controlling our marketing activities and budgets. I'm Richard Giddings. It's my job to make sure consumers know all about our latest range of products.
I'm Bill Kennedy. I visit clients around the country and talk to them directly about our products. Barry Ramp. I'm highly skilled, I'm told, so I've been put in charge of all the workers on the factory floor.
Andy Kelly. I'm just an ordinary worker on the factory floor, but I represent the workers in discussions with the managers about things like wages and conditions of employment. My name's Jennie Bryant. I don't actually work for the company, but there's currently a dispute going on between the workers and the management regarding pay, so I've been brought in to try to sort things out.
I'm Joy Bell. I don't work for the company either, but I might be officially appointed to sort out the dispute mentioned above, and make a binding decision.
This will only happen if Jennie Bryant is unable to resolve it. I'm Tabitha Sutcliffe. I finished university last month, and I'm here to learn a bit about the company and how it operates. I'm hoping that they'll offer me a job. I'm Sam Michaud. Has your hard-drive crashed?
Is your printer jammed? Can't get on line? Don't worry, I'll get it sorted out. I'm Naomi Yarnton. I'm in charge of the team who contact potential clients on the phone. I'm Tony Preston. Don't tell anyone here, but the company's in a lot of trouble. I'm about to take it over, sell its assets and use the proceeds to pay off all the creditors. My name's Eddie Jobsworth. Have you got ID? Sorry, can't let you go any further here without ID. You're going to have to leave.
Now, please. Look at the jobs and positions in the boxes in Exercises 1 and 2 again. Without referring back to the sentences, try to explain in your own words what each job involves. Look at each extract carefully, then match it with one of the letter types from the list in the box below. Underline the key words or phrases which helped you to decide. Each type of letter can be matched with 5 extracts, and the sentences for each letter are in the same order as they would appear in real letters.
There are 5 extracts that do not match any of the letter types. Following the disciplinary interview which you 2. Following your interview and our attended on 12 June, I am writing to confirm the conversation yesterday, this letter is to confirm decision taken that you will be given a written your post as Production Manager commencing 2 reprimand under our Disciplinary Procedure. Thank you for your application for the post of 4.
On 7 May, following persistent neglect of Production Manager at Graffix plc. Thank you for your letter of 2 October 6. I would like to apply for the post of Customer detailing your recent unpleasant incident in our Relations Manager advertised in yesterday's Witney branch.
I have known Jan Kelly since she started 8. This will be placed in your personal record working with the company in This letter and the attached terms and As I told you yesterday, I have decided to conditions form the basis of your contract of hand in my notice, and this letter is to inform employment.
Thank you for your letter of 19 October In a letter of 18 June, you were advised that telling us of your intention to leave the unless your conduct improved, you would be company. Thank you for attending our interview We are naturally most sorry that you should sessions last week. I am writing to express my dissatisfaction She came to work for this company as a with the delay in your delivery of some products Trainee in the production department, and we ordered last month.
We would like you to come for a preliminary As you can see from the attached printout interview with our Production Director, James of the order form, we placed this order via your Mills. We notice from our records that Invoice We have spoken to the member of staff in I am currently working as a customer care question, and he has assured us that he was assistant for Pants2U, one of the country's acting in accordance with company policy.
I am delighted that you will be coming to The notice period indicated in my contract work for us. The nature of the unsatisfactory conduct We expect to see an improvement in your was your continual lateness, persistent punctuality and attendance, and a more absenteeism, and neglect of duties on the shop professional approach to your work by 30 June.
At the disciplinary hearing held on 16 Your terms and conditions clearly state that October, it was decided that your performance orders are processed, packed and sent on the was still unsatisfactory, and you had shown no same day, but so far we have received nothing.
I am sure you will find a very pleasant The company you are joining has an working environment here, and we look excellent reputation, and I am sure you will be forward to welcoming you as a member of our as happy there as you have been with us. We would be grateful if you could send us a As I explained to you, I have been very copy of your current catalogue and price list. Unfortunately, on this occasion, I regret to These will be held at our Banbury office on tell you that your application has been 29 and 30 August, and should last about 30 unsuccessful.
However, we take customer complaints very I have however been offered a post at a seriously, and I can assure you that we will look substantially higher salary with another into this matter further.
She is a very able manager, and is You are clearly very well-motivated and have particularly keen on keeping up to date with some excellent ideas, but the panel felt that new technology. I have forwarded your letter to our head On behalf of Rosewain Ltd, I would like to office, and I will keep you informed as to any apologise most sincerely, and hope that your action that will be taken. I would be grateful if you could call me to I am therefore writing to confirm the arrange a suitable time on one of those days.
She has always worked well with other This is in spite of several phone calls and members of staff, has always been on time and emails to your office, and in spite of your has rarely missed work through illness.
I have noted that your last day of service However, I am now looking for a position with us will be 23 November, and I have passed with more responsibility, and one which allows this information to the HR Department to deal me to work with customers face to face.
As requested, I enclose a recent CV outlining On behalf of NX Operations, I would like to my qualifications and experience. We will be sorry to see her leave, but I know Thank you for your letter of 15 April. We are that she is looking for a more challenging pleased to enclose this year's catalogue and our position.
Thank you once again for the interest you If you have any special needs, especially have shown in our company. Therefore, unless the goods are with us You have the right to appeal against this within 48 hours, we will have no option but to decision to the Production Director within seven cancel our order and look elsewhere. Furthermore, as the prospects of further If you would like any more information advancement are greater, I felt that this was an regarding my current position, or previous offer I felt I simply could not turn down.
From your website brochure, please supply Please deliver with an invoice in manager, and I hope you will keep in touch. In the meantime, if you have any queries The likely consequence of insufficient about your new post, please do not hesitate to improvement is dismissal. The first letter of each word is already in the text. It's good to see so many 3.
Well, we've got a lot on the 6. If we stick to the main 8. I will I'll be This will be followed by an And I'm sure you will all be delighted to hear that after the meeting Mr Barker will be taking Now, before I get going, are there any Right, well I'll begin.
The first point I want to As you know, the We've invited several You will need to use one word from the box twice. Exercise 2: Here are 30 two- and three-word expressions relating to business money and finance issues. In either the first, second or third word, each alternate letter has been removed. Replace the letters in each case. Use a dictionary to check the meaning of each expression. Despite a rigorous advertising campaign, demand has only risen by 8.
We're meeting in his office at 3. Your flight for Zurich leaves at from Gatwick South Terminal. I expect to be back in the country on 30 June. The new desk measures exactly 2m x 1m x 1m. Oh, sorry sir, that's a mistake. Our new telephone number is For more information, call Alternatively, ring The emergency telephone number in the UK is In the USA it's In fact, he's making so much money that he plans to retire in his mid's.
To get here from Croydon, take the M25 northbound, then take the M4 westbound, leave at junction 9 and take the A towards Wokingham. The Union held a ballot to see if the workers wanted to strike. The result was in favour. My email address is markbarrington snailmail. Hi Todd. GR8 news on the promotion.
I'm really :- for you! CUL8R for a celebratory drink? He drives to work in a big, fuel-guzzling 4x4. Liverpool won the match against Arsenal by In the match against Manchester United the following week, they drew At the last census, the population of the country was 37,, The meaning of each phrasal verb is explained in brackets at the end of each sentence. Write your answers in the crossword grid on the third page you will not need to put a gap between the verb and the particle.
The first one has been done as an example. Note that you will need to use some of the verbs and particles more than once, and in some cases you will need to change their form for example, to past simple. Also note that in some cases, more than one answer may be possible, but only one will fit into the crossword grid.
Let's run with them for a while. The answers contain a definition or an explanation of the phrasal verbs in bold on the left. Would you advise against moving the A. Yes, they thought they might be able to do head office to Edinburgh? Did you manage to turn the company work harder. We'll stop using them gradually 3. Do you think the staff will walk out when while we start using other sources. Well, we haven't actually bought it yet, but 4. Did you manage to get through to the we've made an offer to buy most of the complaints department?
Shall we put back the meeting until D. It won't be the first time they've 6. Were the management willing to improve not done something that they've promised.
Yes, I don't think we should do that for the 7. Would the staff be prepared to hold out time being. Will we be able to hold him to the improvement, I suppose, but they won't want contract? Can we clock off yet? Yes, I've had three phone calls already this afternoon. Have you taken over the company? Credit us with the outstanding balance Are they hoping to build up a profitable on your next statement.
Well, there has already been some gradual Did you sort out the accounts problem expansion, but it's going to take time.
Of course. We'll be examining it in detail at Have our reps called in to give us their the next meeting. Well, I certainly think it's a good idea to Can we pay you half now, and make up move it to a later date. Yes, it was making a loss, but now it's a Can we get along all right with only half very profitable organisation. I hope so. We've been promised that the Do you think the company will close terms we've set out will be honoured.
I don't know, but if they do, that's the third Are you worried that our partners will go one they'll have shut this year. We should manage, although everyone will Did you get my notice?
I handed it in on have to work a bit harder. Yes, it's time to leave. Let's go home. Can you follow up our proposal as soon as possible? Probably, but we really don't want everyone to stop working and leave in protest. Do you think it's time that AZ Products were phased out as a supplier of spare S. Everything has been put in order at last. No, they weren't answering the phone. The first word should come from the left-hand box, and the second word should come from the right-hand box.
Each sentence is followed by a definition of the expression you need. Use each word once only. Introduction of the Check Your English Vocabulary series Check Your English Vocabulary is a series of books used by a lot of students to build English vocabulary by a series of books that meet the needs of common communication, academic certification exams, and professional work. Check Your English Vocabulary series I. Check Your Vocabulary for English exams 1.
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